Frequently Asked Questions (FAQ)

 

1. What is the composition of Lulush The Label's clothing? Most of our apparel is made from our signature Viscose from Bamboo fabric, consisting of 95% Viscose from Bamboo and 5% Spandex. This blend ensures incredible softness, breathability, and durability for your little ones.

2. How should I wash and care for Lulush The Label's bamboo fabric clothing? We recommend washing our bamboo fabric garments on a cold/gentle cycle inside out. For optimal longevity, lay them flat to dry. If needed, you can also dry them on a low setting and cool iron. It's essential to follow all care tag instructions provided with each item. Please see our detailed Care & Washing Instructions for more information.

3. Will bamboo derived viscose fabric garments shrink after washing? Our bamboo derived viscose fabric has natural stretch and recovery properties, but minimal shrinkage may occur. To minimize shrinkage, follow our care instructions, especially when it comes to water temperature (cold/lukewarm) and drying methods (lay flat to dry). Our cotton pieces have not been pre-shrunk–if you'd like to maintain the original size for cotton clothing we recommend cold water washes only and laying flat to dry (no heat).

4. Is your fabric suitable for babies with sensitive skin or allergies? Yes, bamboo derived viscose fabric is hypoallergenic and gentle on sensitive skin. It is known for its natural antimicrobial and moisture-wicking properties, making it a great choice for babies with skin sensitivities or allergies. Organic cotton is also an excellent choice for littles with sensitive skin!

5. What is your return/exchange policy? We want you to be fully satisfied with your purchase. If you are not completely happy with an item, please refer to our Returns & Exchanges policy for detailed instructions on how to initiate a return or exchange.

6. How can I contact Lulush The Label's customer support? You can contact our friendly customer support team via email at support@lulushthelabel.ca. Alternatively, you can use the contact form on our Contact Us page to send us a message directly.

7. Are your products ethically manufactured? Yes. At Lulush The Label, we partner with carefully selected manufacturing facilities in China that follow fair and responsible practices. We are committed to working only with suppliers who maintain safe working conditions, treat their employees with respect, and comply with local labor laws. 

9. Can I sign up for updates and promotions from Lulush The Label? Certainly! We encourage you to join our mailing list to receive updates on new arrivals, exclusive promotions, and more. Simply enter your email address in the sign-up form provided on our website.

If you have any other questions or concerns not addressed in this FAQ, please don't hesitate to reach out to our customer support team. We are here to assist you and provide you with the best possible experience at Lulush The Label.